Utility Billing

Important Utility Information



City of Snohomish residents have a number of different utility providers. The City provides your water, sewer and stormwater services.

Payment Information


The city bills every two months for water, sewer and stormwater every two months. Your bill is based on usage for the previous two months. Bills are due on the 20th of the month. Payments not received by the date specified on the bill will receive a $20 late fee. 

We provide several payment options:
  • Online payment 
  • Pay through your bank
  • By mail:
    • PO Box 1589
      Snohomish, WA 98291
  • By phone at 877-621-9831
  • In person via cash,check, debit card or credit card at City Hall at:
    • 116 Union Avenue,Snohomish, WA 98290
Utility accounts are the responsibility of the property owner. The owner remains responsible for payment even if you had tenants.

Changing an Account

 
To request changes to an account you can call City Hall at 360-568-3115, make it in person at 116 Union Ave., or submit the change request located on the back of your utility bill. Changes to an account may include, transferring an account to a new owner, turning services on/off, new mailing address, etc.
Residential Account Change Request Form



Late or Missed Payments


Accounts with a past due balance after the date specified on the bill for termination will be scheduled for shut off. An additional fee of $40 will be added for involuntary shut-offs. 

Water service will be scheduled for immediate termination for all checks returned as NSF. An additional fee of $45 will be added to your bill for NSF checks. 


Disconnected Water Services 


For water services that have been disconnected, there is no charge to reconnect services during business hours. Call City Hall at 360-568-3115 before 3 p.m. Monday - Friday to request reconnection. For customers requesting an after hours reconnection will be charged $100. There is a $30 fee for customers requesting that their water service be disconnected. There is no charge for emergency shut off. Call City Hall at 360-568-3115 Monday - Friday 9 a.m. – 5 p.m. for emergencies. After 5 p.m. on weekends and on holidays you can call 360-568-3115 and be directed to our emergency line. 


Discounted Rates


You may request a rate discount for:
  • Low income seniors and disabled persons
  • Vacant property
  • Leaks that have been fixed 
See our Discounted Utility Rates page for more information.

Meter Information


Water is measured in hundreds of cubic feet (100 cubic feet = 748 gallons). The sewer consumption is based on the water consumption. 

Meters are read every other month. City meter readers use a hand-held device to record the readings. They read meters through a manual read, touch read, or radio read. The device then imports the information into the city’s computers making the meter reading faster and more accurate.

The city is responsible for repairing water meters and all pipes that lead to our meters. Pipes from the water meter to a residence or business are the responsibility of the property owner.