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City of Snohomish - NewsFlash

Posted on: June 20, 2018

New Snohomish City Hall and Police Department Hours

New Hours Sign

Customer Service Hours Are Changing to Provide Better Service

Beginning Monday, July 2, Snohomish City Hall and Police Station will change hours of operation to 8:00 a.m. to 4:00 p.m. Monday through Friday to improve service to our customers. 

Staff recommended the change to Council after noticing on some morning’s customers were patiently waiting for the doors to open at 9:00 a.m. while the number of customer visits from 4:00-5:00 p.m. were low. Staff did a month long customer tracking survey to confirm their observations. 

Customers needing to pay a utility bill after hours have several options: online, by phone at 877-621-9831, mail, payment drop box outside City Hall, or through their bank. Visit the City's utility billing page for more information. 

The Planning and Development Department at City Hall will be available 8:00 a.m. to 4:00 p.m. Monday through Thursday and by appointment only on Fridays.

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