On approval by the City, a utility customer may enter into a written payment arrangement on a past due balance. Payment arrangements shall be applied for ONLINE or by requesting a form from the City. If this arrangement is due to the COVID-19 pandemic it will not apply to the limit of two (2) payment arrangements per twelve (12) month period. Late fees and termination of service will be waived until the payment arrangement expires.
It shall be at the sole discretion of the City as to the approval or denial of a request for a payment arrangement. Customers are encouraged to apply prior to the due date of the bill to allow time for a decision to be made.
Delinquent Bills as of August 1, 2020
If your bill is delinquent as of August 1, 2020 and you are unable to pay, please call 360-282-3197 to request a monthly payment plan. The City will work with customers to set up an agreed upon payment plan for any delinquent balance owed as of August 1, 2020. Upon entering into a monthly payment plan, the City will require the customer stay current on future billings as well as making the agreed upon monthly payments or they will be subject to service termination.