Frequently Asked Questions

The City of Snohomish provides water, sewer, and storm drainage services.  Garbage, recycling, and yard waste services are provided by Republic Services.

For more information on local service providers: https://www.snohomishwa.gov/137/Utility-Billing

We provide several payment options, you can pay: 

• City Hall located at 116 Union Avenue Tuesday, Wednesday or Thursday 8 AM to 4 PM, Monday or Friday by appointment.  Please call 360-568-3115
• Drop box located on the north side of City Hall (116 Union Avenue)
• By mail – 116 Union Avenue, Snohomish, WA 98290
• Online through municipal online payment system
• Through your bank's bill pay service 
• By phone: 1-833-501-5730
• Sign up for e-bills (go paperless)

For more payment information: https://www.snohomishwa.gov/137/Utility-Billing

To request changes to an account you can call City Hall at 360-568-3115, submit the change request form located on the back of your utility bill or go to the Account changes page. Changes to an account may include; move in/move out, turning services on/off (vacation/abandon rate), new mailing address, level of garbage service change, etc.

The City of Snohomish bills on a bi-monthly (every other month) schedule, water meters are read every other month. 

City staff read meters through manual read, touch read (wand), or radio read. The device then imports the information into the City’s computers making the meter reading faster and more accurate.

Utility billing and meter reading is divided into two cycles. Meter reading generally starts on the 10th of each month. Utility bills are generated at the end of the month and resident will receive the utility bill around the 5th of the following month. 

Yes, base utility rates continue to accrue even if a property is vacant. An abandoned occupant rate is available to customers where no usage of water is anticipated for a continuous period and where no human habitation or active business operations is occurring. The abandoned rate is only available upon prior written notice to the city.

https://www.snohomishwa.gov/497/Account-Changes

Utility Bills are due by the 20th of the month following the close of the bill (for the billing period of January 1 – February 28, bill is due March 20th). 

Low-income households may apply to receive water, sewer and garbage services at a discount of the monthly minimum charge. Click here for more information or to apply

Households may request a payment arrangement. Customers must complete the Utility Payment Arrangement Application Form online, The payment arrangement request must be approved by the Finance Department. 

The City is responsible for repairing water mains, service lines and water meters. Pipes from the water meter to a residence or business are the responsibility of the property owner. 

To test for leaks: Turn off all faucets and appliances using water. Check to see if the meter’s low flow indicator (dial, small red or black triangle) is moving and record the reading. Without using any water, recheck the meter in one hour. If the low flow indicator is moving or the reading has changed, water is running through the meter and may indicate a leak. If you find and repair a leak, you can request a water leak adjustment to your utility bill.

If you're still unsure if you have a water leak or would like to verify that the repair was successful, please contact City Hall at 360-568-3115 to request assistance. 

Republic Services provides solid waste, recycling, and yard waste pick up for weekly residential customers every Friday. 

To change service levels, make a payment or information on commercial service, contact Republic Services at 425-778-0188 or https://www.republicservices.com/municipality/snohomish-wa. 

Contact Republic Services for any questions you have about your garbage, yard waste, or recycle service.

Both water and sewer charges are calculated based on the water consumption. Consumption is billed in hundreds of cubic feet (100 cubic feet equals 748 gallons). The base rate for each service includes 4 units (400 cubic feet). Each unit (100 cubic feet) over the 4 units included in the base rate, is billed at the overage rate.

Click here for current utility rates.